Returns & Exchanges

At FNIRSI Official Store, we stand behind the quality of our professional instrumentation and offer a 30-day return window for items in their original condition. Whether you have received a defective unit or simply changed your mind, our dedicated support team is here to ensure a smooth resolution.

1

Initiate a Request

Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

2

Technical Assessment

For technical instruments, provide photos or videos of the device to help our engineers determine if the issue can be resolved via a firmware update or if a physical return is necessary.

3

Package and Ship

Securely pack the item in its original FNIRSI packaging including all probes, cables, and manuals, then ship it to the provided return center address using a trackable service.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund or dispatch a replacement unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing